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Refund policy

We appreciate your purchase and hope you love what you’ve ordered. If you wish to return or exchange an unopened product purchased from within 30 days of the purchase date, we are happy to assist you. This policy only applies to products that have been purchased on Products, excluding breast pumps, purchased from other retail outlets must be returned to the original place of purchase. Please refer to the retailer’s return policy. If you suspect a manufacturer defect or other warranty issue, please review Evenflo Feeding’s breast pump warranty here.

To be eligible for a return from, the product must be within 30 days of purchase from, new, unused, unopened in the original packaging, safety seal intact, merchantable, with original hang tags attached, and include all accessories, instruction guides and labels. The cost of the original shipping is not refundable, and return shipping is the responsibility of the consumer unless we sent the wrong item, or the item sent does not meet quality specifications. We reserve the right to charge a restocking fee up to 15% on larger orders.

Glass products that are damaged or break due to accidental drops or human error are not eligible for refund or exchange. While our glassware is durable, it is still glass and is not unbreakable.

To initiate a return, please send us a request via our Contact Us page.

After we receive your returned item, it will be inspected. Upon approval for refund, we will credit the original payment account for the item’s purchase price, including tax (if applicable), but excluding the original shipping charge. Please allow 10-14 business days for the credit to appear in your account.

Damaged Items
If your items are received damaged, please Contact Us for assistance.

Order Cancellation:
If you would like to cancel your order, please Contact Us for assistance. Please note that orders are not eligible for cancellation once they have shipped.

Evenflo Feeding, Inc. reserves the right, at its sole discretion, to change, modify, add or remove portions of this Refund Policy, at any time. It is your responsibility to check this Refund Policy periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes.